Shipping Policy
At Evasonali, we strive to provide a reliable and seamless shipping experience to ensure your furniture reaches you in excellent condition and on time. Below is our comprehensive shipping policy, outlining the locations we serve, timelines, costs, and procedures for addressing any shipping-related issues.
1. Shipping Coverage
We currently offer shipping to all 50 states within the United States, including Alaska and Hawaii. At this time, we do not provide international shipping. For inquiries about special delivery arrangements or bulk orders, please contact us at info@evasonali.com or call us at (617) 466-1034.
2. Order Processing Time
- Orders are typically processed within 1-3 business days (Monday through Friday).
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons, such as holidays or promotional sales, processing times may be slightly extended due to high demand.
Once your order is processed, you will receive an email with tracking information and shipping details.
3. Delivery Timelines
Delivery timelines depend on your location and the selected shipping option during checkout:
- Standard Shipping: Delivered within 5-7 business days after processing.
- Expedited Shipping: Delivered within 2-3 business days after processing.
- White Glove Delivery (Furniture Only): Delivered within 7-14 business days with in-home setup and assembly.
Please note that these are estimated timeframes. External factors such as weather conditions, carrier delays, or unforeseen circumstances may affect delivery times.
4. Shipping Costs
Shipping costs vary based on the size, weight, and destination of your order. These charges will be calculated and displayed at checkout:
- Free Shipping: Orders over $300 qualify for free standard shipping.
- Flat-Rate Shipping: A flat fee of $19.99 applies for orders below $300.
- White Glove Delivery: Additional fees apply for premium delivery services, including in-home assembly and setup. Costs will be displayed during checkout.
5. Tracking Your Order
Once your order is shipped, you will receive an email with a tracking number and carrier details. You can monitor the status of your shipment via the carrier’s website. If you experience issues with tracking or have concerns about your order, please contact our customer service team at info@evasonali.com.
6. Damaged or Lost Packages
We take great care to ensure your items are delivered safely. However, in rare cases where your package is damaged or lost, please follow these steps:
- Damaged Items: Notify us within 48 hours of receiving a damaged package. Include photos of the damage and the packaging to help us resolve the issue quickly.
- Lost Packages: If your package is marked as delivered but you cannot locate it, contact both the shipping carrier and our team. We will work with the carrier to resolve the issue and, if necessary, provide a replacement or refund.
7. Failed or Undeliverable Deliveries
If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange re-shipment. Additional shipping fees may apply. Please ensure your shipping address is accurate when placing your order to avoid such issues.