Refund and Returns Policy
Effective Date: August 16, 2025
At Evasonali, customer satisfaction is our highest priority. We understand that sometimes a product may not meet your expectations, and we have established this Refund and Returns Policy to provide clear guidance on returning items and receiving refunds.
1. Eligibility for Returns
Products purchased from Evasonali are eligible for return within 30 days of delivery, provided that:
- The item is unused, in its original condition, and includes all packaging, manuals, and accessories.
- The item is not a custom-made, personalized, or final sale product.
2. Initiating a Return
To initiate a return, please contact our customer service team with your order number and reason for return:
Phone: (617) 466-1034
Email: info@evasonali.com
Our team will provide instructions and a Return Merchandise Authorization (RMA) number to ensure your return is processed efficiently.
3. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or damaged upon delivery. We recommend using a trackable shipping service or purchasing shipping insurance for returns to ensure the item reaches us safely.
4. Refunds
Once your return is received and inspected, Evasonali will notify you of the approval or rejection of your refund. Approved refunds will be processed using the original payment method within 7–10 business days. Shipping costs are non-refundable unless the return is due to our error.
5. Exchanges
If you would like to exchange an item, please contact our customer service team to verify availability and arrange the exchange process. Exchanges are subject to stock availability and must follow the same return eligibility criteria.
6. Damaged or Defective Items
If your item arrives damaged or defective, please contact Evasonali immediately with photos and order details. We will provide a replacement or issue a full refund, including shipping costs, at no additional charge.
7. Non-Returnable Items
The following items cannot be returned or refunded:
- Custom-made or personalized furniture
- Clearance or final sale items
8. Contact Information
For questions, return requests, or assistance regarding this Refund and Returns Policy, contact:
Evasonali – Fine Home Furnishings in Chelsea, Massachusetts
Address: 100 Stockton St, Chelsea, Massachusetts
Phone: (617) 466-1034
Email: info@evasonali.com
Website: https://evasonali.com/
By purchasing from Evasonali, you acknowledge that you have read, understood, and agreed to this Refund and Returns Policy, ensuring a smooth and transparent process for returns and refunds.