Evasonali Refund and Returns Policy

Effective Date: January 8, 2025

At Evasonali, we are committed to providing high-quality home decor and furniture to help you create the perfect living space. We want you to be completely satisfied with your purchase, but we understand that sometimes returns are necessary. Below is our comprehensive Refund and Returns Policy, designed to ensure a smooth and easy process in case you need to return an item or request a refund.

1. Return Eligibility

You are eligible to return an item under the following conditions:

  • Return Period: Returns are accepted within 30 days from the date of delivery. After 30 days, unfortunately, we cannot offer a refund or exchange.
  • Condition of Items: The item must be in its original condition—unused, undamaged, and with all original packaging, including tags and labels. Any product that shows signs of use or damage may be ineligible for return or refund.
  • Non-Returnable Items: Certain products may be excluded from the return policy for hygiene or safety reasons. These items include but are not limited to custom-made products, gift cards, and clearance items. Please check the product description for any exceptions.

2. How to Request a Return

To initiate a return, please follow these simple steps:

  • Step 1: Contact our Customer Support team at info@evasonali.com within 30 days of receiving your order. Please include your order number and a brief description of why you wish to return the item(s).
  • Step 2: Our team will review your request and send you a Return Authorization along with instructions on how to return the item.
  • Step 3: Carefully pack the item in its original packaging, ensuring it is secure for return shipment. You may be asked to include proof of purchase, such as your order confirmation email.

Note: Please do not send back any items before receiving a Return Authorization from us. Unauthorized returns may not be accepted or refunded.

3. Return Shipping

  • Shipping Costs: The customer is responsible for the cost of return shipping, except in cases where the item is defective or damaged upon arrival. In such cases, we will provide you with a prepaid return label.
  • Inspection of Returns: Once we receive your returned item, it will be inspected to confirm that it is in the required condition. If the product is returned in its original state (unused, undamaged, and in the original packaging), we will proceed with your refund.

4. Refund Process

  • Refund Method: Once your return is approved and processed, the refund will be issued to the original payment method used at the time of purchase. Refunds will be credited back to your account within 5-10 business days, depending on your bank or payment provider.
  • Refund Amount: You will receive a full refund for the cost of the product minus any original shipping fees. If the product is returned in damaged condition, or if it shows signs of wear or use, a partial refund may be issued.

Note: Shipping charges are non-refundable unless the return is due to an error on our part (such as receiving a defective or incorrect item).

5. Exchanges

If you wish to exchange an item for a different size, color, or product, please reach out to our customer service team at info@evasonali.com. Exchanges are subject to product availability. If the replacement item is of a different price, we will either issue a refund for the difference or ask for an additional payment.

6. Damaged or Defective Items

If you receive a damaged or defective item, we sincerely apologize for the inconvenience. Please follow these steps to resolve the issue:

  • Step 1: Contact our customer service team immediately at info@evasonali.com. Please include your order number, photographs of the damaged or defective item, and a description of the issue.
  • Step 2: We will offer you the choice of a full refund or a replacement item at no additional cost, including covering return shipping charges.

Note: Claims for damaged or defective items must be made within 7 days of delivery.

7. Non-Refundable Items

The following items are not eligible for returns or refunds:

  • Gift Cards
  • Custom-Made or Personalized Items: These products are made specifically for your order and are non-returnable.
  • Final Sale or Clearance Items: Items marked as final sale or clearance are not eligible for return or refund.
  • Products Damaged by the Customer: Any items that have been intentionally or accidentally damaged by the customer are not eligible for returns or refunds.

8. Exchanges and Store Credit

If you would prefer to exchange an item instead of receiving a refund, or if you would like to receive store credit for a future purchase, please contact our Customer Support team. We will work with you to arrange the exchange or issue store credit for the value of the returned item, minus shipping costs.

9. Contact Information

If you have any questions or concerns about your return or refund request, please reach out to us. Our customer service team is here to assist you:

  • Email: info@evasonali.com
  • Phone: (617) 466-1034
  • Address: 100 Stockton St, Chelsea, Massachusetts

10. Changes to the Refund and Returns Policy

Evasonali reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on our website, and the updated policy will take effect immediately upon posting. Please review this policy periodically to stay informed of any changes.

Thank you for choosing Evasonali for your home decor needs. We are committed to providing you with the highest quality products and the best possible customer experience. Should you need further assistance with your order, feel free to reach out to us!

Contact Information: Evasonali
Street: 100 Stockton St, Chelsea, Massachusetts
Phone: (617) 466-1034
Email: info@evasonali.com
Website: www.evasonali.com